delivery


SHIPPING

Your parcel will usually go out within 3 work-days from order date. Please write me in advance of ordering if you have a specific deadline. Any queries can be sent to thorhauge@mariethorhauge.com

Parcel:

All goods are sent from Ringsted, Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. All goods are delivered via GLS or PostNord as either parcel post, which makes it possible to trace the parcel + the parcel will be insured. FYI: If the product is damaged or impaired once the buyer has received it, he retains his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging. The risk of goods ordered in Marie Thorhauge's web shop passes to the buyer when the right of cancellation expires 14 days after receipt of the goods.

Priotiry Letter:

Alternatively you can choose to ship as regular mail, which, however, also means that you don´t get a tracking number or insurance. So after the package has left our store we cannot guarantee for delivery times or if it gets lost in the mail or damaged in transit.

We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to thorhauge@mariethorhauge.com

CUSTOMS DUTY AND VAT


If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

PACKAGING

I carefully pack goods in protective tubes or envelopes to secure that products will arrive in perfect condition.

posters and prints are sent in tubes.

books are packed in a cellophane sleeve and sent in envelopes.