terms and conditions


When purchasing at mariethorhaugeshop.com you automatically accept the terms and conditions stipulated here. Consequently, we recommend that you read the terms through carefully before purchasing.




PURCHASE

In order to purchase items at mariethorhaugeshop.com you must fill in your personal information and payment information.
When your purchase has been accepted and the item is registered in our stock, you will receive a shipping confirmation.



SHIPPING


Parcel:

All goods are sent from Ringsted, Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. All goods are delivered via GLS or PostNord as either parcel post, which makes it possible to trace the parcel + the parcel will be insured. FYI: If the product is damaged or impaired once the buyer has received it, he retains his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging. The risk of goods ordered in Marie Thorhauge's web shop passes to the buyer when the right of cancellation expires 14 days after receipt of the goods.

Priotiry Letter:

Alternatively you can choose to ship as regular mail, which, however, also means that you don´t get a tracking number or insurance. So after the package has left our store we cannot guarantee for delivery times or if it gets lost in the mail or damaged in transit.

We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to thorhauge@mariethorhauge.com

CUSTOMS DUTY AND VAT


If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.



RETURNS & EXCHANGES

Items bought from mariethorhaugeshop.com as parcel are fully returnable within 14 days upon receipt. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Returns and exchanges happens at your own risk and expense, and is to be handled by you.

If you wish to return your order, please first contact me by email with your order number and the reason for returning. Please contact me at thorhauge@mariethorhauge.com before sending back the item, and I will provide you with directions for return. 

When I have received the item and approved the return I will transfer the purchase amount to your account within 10 days. Please remember to keep your post office receipt as a documentation that the goods have been sent. I may retain the refund until we have received the returned items or until I have received documentation that the item was returned, whatever comes first.

Please note! A copy of the invoice must be enclosed together with the product. The goods must be send as a parcel with a Track & Trace number as this guarantees that the goods will arrive at their destination.

COLOURS


We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

COPYRIGHT


The content on this website is protected by intellectual property rights and belong to Marie Thorhauge. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to Marie Thorhauge.

SECURITY

All communication between the payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only Paypal have access to your data. It is not possible neither for me nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.